IBM 000-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 10% | - Backup and recovery procedures - Performance tuning - Log analysis and error resolution |
| Topic 2: System Setup and Configuration | 25% | - Server environment setup - Installation and deployment - Security and access control - Database configuration |
| Topic 3: Integration and Customization | 15% | - Data import/export and migration - Customization of user interfaces - Integration with Tivoli products |
| Topic 4: Service Catalog Configuration | 20% | - Approval processes - Catalog item definition - Request fulfillment setup |
| Topic 5: Service Desk Configuration | 30% | - Priority matrix and SLA rules - Workflow design and status management - Ticket creation and templates - Auto-classification and routing |














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