IBM Sterling Order Management V9.1, Deployment Sample Questions:

1. A service provider offers installation and haul away services for appliances and furniture. The services are offered by two teams, each specializing in either appliances or furniture. On receiving a request for a service, the service provider would like to use the closest team to the customer that also has the relevant skills. How can this requirement be achieved?

A) The service items should be defined in the catalog along with their association with the main product (appliance and furniture). The sourcingrules for the product item will then automatically identify the right ship node that can offer the service.
B) The installation and haul away should be modeled as accessories to the main product (appliance and furniture) so the sourcing rules for theproduct will also look for capacity for the accessories.
C) The ship node servicing the customer's shipping address should be stamped as the "ServiceNode" on the service order line.
D) The installation and haul away items should be modeled as service items in the catalog and Sourcing rules for provided services should beconfigured.

2. Which two statements are true in determining the work order type, either Provided Service (PS) or Delivery Service (DS) Work Order?

A) A work order is considered to be a DS work order if all the lines present are DS lines.
B) A work order is considered to be a DS work order if services are completed at the ship node.
C) A work order is considered to be a DS work order if there is at least one DS line present.
D) A work order is considered to be a PS work order if all the lines present are PS lines.
E) A work order is considered to be a PS work order if services are completed at the ship node.
F) A work order is considered to be a PS work order if there is at least one PS line present.

3. A retailer wants to create shipment invoices in the IBM Sterling Selling and Fulfillment Suite and send details of the invoices for which payments have been completely collected to the accounts system at the end of day. What will help achieve this?

A) Navigate to Applications Manager > Applications > Distributed Order Management > Cross Application > Financials > Payment Rule, and set the Publish Invoice drop down to Creation for the appropriate Payment Rule.
B) Navigate to Applications Manager > Applications > Distributed Order Management > Cross Application > Financials > Payment Types, and set the nvoice Settlement Required flag for all payment types.
C) Navigate to Applications Manager > Applications > Distributed Order Management > Cross Application > Financials > Payment Rule, and set the publish Invoice Interval to 24 hours.
D) Navigate to Applications Manager > Applications > Distributed Order Management > Cross Application > Financials > Payment Rule, and set the Publish Invoice drop down to Collection for the appropriate Payment Rule.

4. A developer has created a new agent that checks if the orders that are in the 'Created' status are valued at more than $1000. If they are valued at more than $1000 it does a credit verification before scheduling the order. This custom agent needs to be executed every 4 hours. When creating the infrastructure for the transaction, what should the developer define it as?

A) Task Queue Syncher agent
B) Purge agent
C) Non task-based agent
D) Scheduling agent

5. A customer pays for an order for $100 with $50 being charged to a credit card and the remaining paid by cash. Later a refund of $60 has to be issued to the customer. The payment type configurations are setup as shown below.

IBM 000-219 : Practice Test

IBM 000-219 : Practice Test
How would the refunds be issued by the IBM Sterling Selling and Fulfillment Suite?

A) $50 will be refunded to the customer credit card and $10 will be refunded through check.
B) $60 dollars will be refunded to the customer credit card.
C) $50 will be refunded to the customer credit card and $10 will be refunded as cash.
D) $50 will be refunded to the customer as cash and $10 will be refunded to the customer credit card.

Solutions: