IBM 000-586 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Implementation | - Event handling and business logic implementation - Integration with IBM FileNet and BPM components |
| Case Manager Architecture and Concepts | - Case management solution concepts and lifecycle - IBM Case Manager components and system architecture |
| Solution Design | - User interface and case experience design - Case design and data modeling |
| Deployment and Administration Considerations | - Solution deployment and environment configuration - Security and access control in case solutions |
IBM Case Manager V5.1 Sample Questions:
Question #1
A solution designer deploys a solution from the Case Builder in the test environment. When the solution is deployed for the first time, which spaces are created by default?
A. Only solution space and case pages space
B. Only solution space and step pages space
C. Solution space, step pages space, and case pages space
D. Only step pages space and case pages space
Question #2
What is a reason to use iLog within the context of an ICM Solution?
A. To update a case property field after a step is completed.
B. To intelligently assign case workers to tasks.
C. To obtain a priority from a database call via a stored procedures.
D. To obtain additional Case Data from an external system.
Question #3
Content Analytics is used to analyze the structured and unstructured contents of cases to identify actionable insights. What are two examples of unstructured content? (Choose two.)
A. Date the case was opened
B. Case Documents
C. Solution custom attributes
D. Case ID
E. Case Comments
Question #4
How do you secure specific types of cases to specific users and groups?
A. Create a system task in Case Builder to set the default security on the case type.
B. Use the CE REST API after the case is launched to assign users to the case object's ACL.
C. Use FEM to set the default instance security of the case folder class.
D. Use Process Configuration Console to adapt the case security instance.
Question #5
What is a reason to use IBM BPM within the context of an ICM Solution?
A. To provide web service choreography for transactions among applications.
B. To provide an integration to Lotus Forms.
C. To provide messaging integration via case properties.
D. To provide document management capabilities within ICM.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B | Question #3 Correct Answer: B,E | Question #4 Correct Answer: C | Question #5 Correct Answer: A |
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