Avaya 132-S-712-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Principles | - Capacity planning and scalability considerations - High availability and resilience design |
| Topic 2: Operational Considerations | - Reporting and analytics - Compliance and regulatory considerations |
| Topic 3: Proactive Contact Solution Overview | - System architecture and components - Core functionalities and capabilities |
| Topic 4: Deployment and Integration | - Integration with CRM and contact center systems - Network and infrastructure requirements |
| Topic 5: Outbound Campaign Management | - Campaign configuration and optimization - Dialing strategies and modes |
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