Avaya 133-S-713 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Overview | 20% | - Integration with Avaya communication platforms - System architecture and deployment models - Proactive Contact system components |
| Topic 2: Maintenance and Troubleshooting | 15% | - Common issues and resolution - Backup and restore procedures - System monitoring and logging |
| Topic 3: Configuration and Administration | 30% | - Scripting and call flow design - Dialing modes and campaign configuration - Call list management and import - Agent and supervisor setup |
| Topic 4: Installation and Setup | 25% | - Server and software installation procedures - Initial configuration and licensing - Database and network configuration |
| Topic 5: Reporting and Optimization | 10% | - Standard and custom reports - Performance tuning and optimization |
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