Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
| Call Routing and Features | - Voicemail and messaging services - Inbound and outbound call routing - Auto attendants and hunt groups |
| SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question #1
What is happening when an IP412 control unit system status light is solid red?
A. The IP Office Professional license is not installed or is not valid.
B. The .bin files are not loaded in the control unit.
C. The Voice Compression Module is not installed.
D. The Local Area Network is not connected.
Question #2
What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?
A. The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B. The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
C. Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D. The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
Question #3
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
A. This is not supported on Avaya IP phones.
B. Add a 9 to the prefix field on the line form of the outgoing trunks.
C. Add a Short Code to the User for secondary Dial tone.
D. Add an extra 9 in the telephone number field of the ARS Short Code.
Question #4
A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?
A. The phone has been restricted by the administrator.
B. The phone requires a firmware update.
C. The phone has registered to a backup IP Office.
D. The phone is set to Do Not Disturb (DND).
Question #5
Which two need to be programmed to accomplish this? (Choose two.)
A. Enable Forced Account Code on the ARS Dial out Short Code.
B. Add the CLI information to the Account Code.
C. Create the Account Code in Manager.
D. Enable Forced Account Code on the Incoming Call Route created for the client CLI.
E. Add the client CLI information to the Incoming Call Route.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: B,C |
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