Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)
A) icrcca
B) terracottasrv
C) tomcat
D) icrwebservice
E) icrcore
2. A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
A) $POM_HOME/logs/PIM_Web.log log files
B) $POM_HOME/logs/PlM_CmpDir.log* log files
C) $POM_HOME/logs/PIM_CmpMgr.log* log files
D) $POM_HOME/logs/CmpMgrService.out* log files
3. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A) an existing contact attribute
B) the Call Classification Analysis (CCA) timeout to be used
C) the IP of the POM server
D) sufficient voice ports and POM CCA licenses
E) an existing contact strategy
4. Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?
A) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
B) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
C) The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
D) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
5. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
A) Network Address (MRCP)
B) Host Address
C) Network Address (VoIP)
D) Network Address (AppSvr)
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: C | Question # 3 Answer: A,D,E | Question # 4 Answer: D | Question # 5 Answer: A |
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