Cisco 350-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center and Troubleshooting | 10% | - End-to-End Troubleshooting - Cisco Unified CCX |
| Topic 2: Unified Messaging and Presence | 15% | - Cisco Unity Connection - Cisco Unity Express - Presence and Instant Messaging |
| Topic 3: Cisco Unified Communications Manager (CUCM) | 25% | - Dial Plan and Call Routing - Media Resources and Call Features - Redundancy and High Availability - Device Registration and Configuration |
| Topic 4: Infrastructure Protocols | 15% | - DNS, TFTP, NTP, DHCP - QoS and Bandwidth Management - Power over Ethernet, Voice/Data VLANs - Troubleshooting Infrastructure Protocols |
| Topic 5: Telephony Protocols | 20% | - SCCP, MGCP, SIP, H.323 - Analog and Digital Signaling - Dial Peers and Digit Manipulation - RTP, cRTP, Codecs |
| Topic 6: Gateways and Unified Border Element | 15% | - Cisco Unified Border Element (CUBE) - Voice Gateway Configuration - Protocol Interworking |
Cisco CCIE Voice Written Sample Questions:
1. Which two of these are possible reasons why a JTAPI subsystem might have the status PARTIAL_SERVICE? (Choose two.)
A) A referenced CTI Route Point is not associated with the JTAPI user.
B) The JTAPI user password is not correct.
C) The CTI Manager service is not running on Cisco Unified Communications Manager.
D) There is an error in one of the scripts being loaded.
E) Cisco Unified Contact Center is not able to resolve the host name of Cisco Unified Communications Manager.
2. Which three statements about the Outbound Dialer solution on Cisco Unified Contact Center Express are correct? (Choose three.)
A) The Outbound Dialer cannot use the Cisco IP Phone Agent to make calls.
B) In a Cisco Unified Contact Center Express high-availability system, the Outbound Dialer would not be functional if one of the database nodes is down.
C) When the Outbound Dialer makes a call to an invalid number, the system disconnects the call automatically and will not involve any agent.
D) The Outbound Dialer can make a call as long as the CTI port is available.
E) When the Outbound Dialer selects an agent to take a call, the agent will be given a choice whether to accept the call.
3. Cisco Unified Communications Manager Server A and Cisco Unified Communications Manager Server B are in the same cluster. The cluster has a total of four registered conference bridges: two software conference bridges (one from each server) and two Cisco IOS hardware conference bridges. All four conference bridges are registered to Server B as the primary call-processing node and Server A as the backup. If an administrator accidentally deactivated the Cisco CallManager service on Server B, what will happen to the conference resources in the cluster?
A) Both software bridges will deregister, and both hardware bridges will remain registered to Server B.
B) Both software bridges will deregister, and both hardware bridges will register to Server A.
C) All four conference bridges will register to Server
D) The Server B software bridge will deregister; the other three bridges will remain registered to Server B.
E) The Server B software bridge will deregister; the other three bridges will register to Server A.
4. Which two of these are valid modes of operation for the Cisco Unified Communications Manager Assistant feature? (Choose two.)
A) shared line support
B) forwarded line support
C) pickup line support
D) dual line support
E) proxy line support
F) hybrid line support
5. You have discovered that the Cisco Unified CM Telephony subsystem is in "PARTIAL_SERVICE" on a Cisco Unified Contact Center Express server. Which two misconfigurations could lead to this service state? (Choose two.)
A) The Cisco Unified Communications Manager JTAPI user has invalid login credentials.
B) The hostname/IP address for Cisco Unified Communications Manager is incorrect.
C) Not all CTI ports and CTI route points are associated with the Cisco Unified Communications Manager JTAPI user.
D) Not all agent phones are associated with the Cisco Unified Communications Manager JTAPI user.
E) An invalid Cisco Unified Contact Center Express script is used by one of the applications.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,B,E | Question # 3 Answer: C | Question # 4 Answer: A,E | Question # 5 Answer: C,E |
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