Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Methodology & Requirements Gathering | 11% | - Define design constraints and assumptions - Analyze business and technical requirements |
| Topic 2: Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
| Topic 3: Cisco Unified Communications Manager Integration | 19% | - Cluster over WAN and redundancy - CUCM design considerations for UCCE - CTI Manager and device integration |
| Topic 4: Advanced Features & Special Design Considerations | 15% | - Virtualization and consolidated design - Security and network infrastructure - Mobile Agent and Remote Agent design - Outbound Option and SIP Dialer |
| Topic 5: UCCE Architecture & Component Design | 23% | - Router, Logger, PG, VRU, and HDS design - High availability and redundancy - Deployment models: PCCE, UCCE, Hosted - Sizing and capacity planning |
| Topic 6: Call Flow & Routing Design | 22% | - Inbound call flow design - Courtesy Callback and queuing - Integration with CVP and gateways - Scripting and routing logic |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)
A) region
B) SRST reference
C) Media Resource Group List
D) SIP trunk
E) primary Cisco Unified Communications Manager group
2. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?
A) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
B) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
C) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
D) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
E) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
3. In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?
A) Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
B) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
E) either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
4. What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?
A) The call type is changed and maintains the old data in the original call type.
B) There is no impact, the call type is only used for the initial script selection process.
C) The call is reclassified and the system picks a new routing script based on the call type.
D) The call is reset to the new call type, like a new call with all counters reset to zero.
5. Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?
A) 7970
B) IP Communicator 8.0(x)
C) 8961
D) 9971
E) 6921
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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