Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. You have received a trouble ticket from a user who could not leave a message for John Doe at extension 2001. The user stated that when the call was forwarded to voice-mail, the Cisco Unity opening greeting was played instead of John Doe's greeting. Which three issues could cause this problem? (Choose three.)
A) A Cisco Unity call routing rule was added that prevented the Attempt Forward rule from being applied to the call.
B) The voice-mail port used was configured only for Message Notification and MWI Outdial.
C) John Doe's mailbox does not have the correct extension configured in Cisco Unity.
D) A translation pattern modified the redirecting number.
E) Extension 2001 was not configured with the correct voice-mail profile.
F) The exchange server was down and Cisco Unity was operating in UMR mode.
2. How does the echo canceller interpret a signal when the ERL value is too low?
A) The echo canceller considers the signal returning to the gateway as comfort noise generated during periods of silence and does not act on it.
B) The echo signal retuning to the gateway is too loud and the echo canceller interprets it as normal voice instead of echo.
C) The echo canceller will apply the maximum echo-cancel coverage time to the signal to determine if this is echo or voice.
D) The echo canceller treats the signal as echo and applies the configured values.
3. You have just obtained a list of the following options:
-All Patterns -Unassigned DN -Call Park -Conference -Directory Number -Translation Pattern -Call Pickup Group -Route Pattern -Message Waiting -Voice Mail -Attendant Console
What have you selected in order to produce this list?
A) Dialed Number Analyzer
B) Route Plan > External Route Plan Wizard
C) Route Plan > Route Plan Report
D) Control Center > Feature Services
4. You have received a trouble ticket stating that an executive with an account at a bank cannot retrieve account information by phone. When the executive calls the bank, the call is answered and the executive is prompted to enter the account code. However, the bank does not seem to recognize the DTMF tones and disconnects the call.
What is a possible solution to this problem?
A) Configure the progress_ind setup enable 3 command under the gateway VoIP dial peer.
B) Configure the progress_ind alert enable 8 command under the gateway POTS dial peer.
C) Configure the voice rtp send-recv command in the gateway.
D) Set the Cisco Unified CallManager service parameter ToSendH225UserInfoMsg to True.
5. Which issue would cause an MGCP gateway to fail to register with Cisco Unified Communications Manager?
A) incorrect MGCP IP address specified in the gateway configuration in Cisco Unified Communications Manager
B) missing the configuration command isdn bind-13 ccm-manager under the ISDN interface
C) mismatched domain name on the MGCP gateway and Cisco Unified Communications Manager gateway configuration
D) misconfigured route group in Cisco Unified Communications Manager
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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