Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: BCM Product Architecture and Positioning | - BCM200/400 Rls.4.0 platform comparison and positioning - BCM50 Rls.3.0 overview and capabilities - Target markets and customer use cases |
| Topic 2: Installation and Configuration Overview | - Basic system setup and provisioning - Trunk configuration (PRI, SIP, analog) - User and extension management |
| Topic 3: Sales Engineering and Solution Design Scenarios | - Customer requirement analysis and mapping - Solution proposal design for SMB environments - Competitive positioning and value proposition |
| Topic 4: System Design and Sales Engineering Concepts | - Migration paths and upgrade strategies - Solution sizing and deployment considerations - Network integration and VoIP fundamentals |
| Topic 5: Telephony Features and Applications | - Voice messaging and unified messaging integration - Call processing features (routing, forwarding, hunting) - IP telephony capabilities and endpoints |














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