Nortel 920-464 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BCM System Overview | - System components and telephony concepts - Release differences and platform capabilities - BCM product family architecture (BCM50, BCM200/400, BCM450) |
| Maintenance and Troubleshooting | - Backup, restore, and upgrade procedures - Fault isolation and troubleshooting tools - System monitoring and diagnostics |
| System Programming and Feature Configuration | - Telephony services configuration (lines, trunks, extensions) - Voicemail and call routing setup - Dial plan and numbering plan configuration |
| Networking and Integration | - Integration with external PSTN networks - SIP/VoIP configuration basics - IP telephony integration |
| Installation and Initial Configuration | - Initial IP configuration and access setup - Software provisioning and system startup - Hardware installation procedures |














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