Nortel 922-062 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Advanced Features | 15% | - Database and external system integration - Script debugging and testing - Error handling and exception logic |
| Topic 2: Call Flow Control & Routing | 30% | - Skill-based routing configuration - Time-of-day and conditional routing - Call processing logic |
| Topic 3: SCE Scripting Fundamentals | 25% | - Basic script structure and syntax - Introduction to SCE Script Editor - Variables, constants, and expressions |
| Topic 4: Deployment & Maintenance | 10% | - Monitoring and performance tuning - Script deployment and activation - Version control and updates |
| Topic 5: Media & IVR Handling | 20% | - IVR menu design and navigation - Voice prompts and audio resources - DTMF input processing |














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