IBM A2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM SmartCloud Control Desk Overview | 25% | - Architecture and components - Service catalog and request management - Configuration Management Database (CMDB) |
| Topic 2: Solution Design and Implementation Considerations | 15% | - Deployment and maintenance planning - Scalability and high availability - Security and access control |
| Topic 3: Asset and Configuration Management | 20% | - Discovery and reconciliation tools - IT asset lifecycle management - Change and release management processes |
| Topic 4: Process Automation and Integration | 20% | - Runbook and workflow automation - Integration with Tivoli ecosystem products - Monitoring and reporting capabilities |
| Topic 5: Business and IT Service Management Concepts | 20% | - Service delivery and process automation principles - ITIL framework and service lifecycle - Business requirements and solution alignment |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. What is the main purpose of the IBM Tivoli Integration Composer product?
A) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
B) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
C) Monitoring as needed for selected asset inventory and system management tools
D) Quick identification of distributed hardware and software inventory
2. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?
A) Hierarchies
B) Links
C) Relationships
D) Dependencies
3. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?
A) IBM Smart Groupware
B) IBM Service Management
C) IBM Workload Balancer
D) IBM SmartCloud Enterprise Provisioning
4. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
A) the change process
B) the configuration process
C) the discovery tool
D) the release tool
5. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?
A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
C) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
D) When there will be no more then 50 concurrent users, and time to value is critical for the project.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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