Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Functional Capabilities and Business Value | 7% | - Map customer journeys to B2C solutions - Recommend suitable Salesforce products for business processes - Evaluate product features and business outcomes |
| Topic 2: Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Design multi-cloud solution architecture - Address security, compliance, and data residency requirements |
| Topic 3: Integration Strategy | 23% | - Design secure, scalable, and high-performance integrations - Evaluate tools, middleware, and custom development needs - Select integration patterns and APIs |
| Topic 4: Data Models and Management | 25% | - Manage data quality, migration, and lifecycle - Define data models and relationships across systems - Plan data integration, synchronization, and governance |
| Topic 5: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirements gathering - Validate architecture, systems of record, and risks - Define success criteria and implementation roadmap |
Salesforce Certified B2C Solution Architect Sample Questions:
Question #1
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution?
Choose 2 answers
A. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
B. Leads can have detrimental impact on quality of contact records in Sales Cloud
C. Engagement history from the lead record will be natively available for contact record in Marketing Cloud
D. Leads are unique contact records in Marketing Cloud
Question #2
A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers
A. B2C Commerce cartridge to call Marketing Cloud APIs
B. Marketing Cloud Connect for Service to Marketing Cloud
C. 82C Commerce storefront
D. Marketing Cloud Installed Package
E. Service Cloud for support of coupons and redemption management
Question #3
Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers
A. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
B. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
C. The Service Agent cannot order on behalf of the customer if the customer is offline.
D. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
Question #4
A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?
A. Salesforce Connect
B. Remote Process Invocation
C. Batch Data Synchronization
D. Streaming API
Question #5
Refer to the exhibit.
A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re- platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?
A. Service Cloud
B. B2C Commerce
C. Salesforce Identity
D. Experience Cloud
Solutions:
| Question #1 Correct Answer: A,B | Question #2 Correct Answer: A,C,D | Question #3 Correct Answer: B,D | Question #4 Correct Answer: A | Question #5 Correct Answer: B |
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