ASQ Certified Manager of Quality/Organizational Excellence CMQ-OE Exam
ASQ Certified Manager of Quality/Organizational Excellence CMQ-OE Exam is related to Certified Manager of Quality/Organizational Certification. This exam validates the Candidate ability to establish and monitor customer or supplier relations, develop measurement systems to determine organizational improvement and supports strategic planning and deployment initiatives. It also tests the Candidate ability to analyze financial situations, determine and evaluate risk employ knowledge management tools, techniques in resolving organizational challenges, manage projects and human resources, motivate and evaluate staff.
CMQ-OE Qualification Details
The ASQ CMQ-OE is an executive-level certification that is used to validate an individual's commitment to quality in the workplace. A certified professional is considered a valuable asset in most companies because of the benefits and potential that return to the company. What's more, a certified individual leads teams successfully to develop stakeholder relations, supports, and monitors decision-making & strategic planning activities and develops measurement systems to monitor the performance of the organization. After certification, the individual should be capable of handling projects and human resources, motivating as well as encouraging staff members, identifying and mitigating risks, analyzing financial situations, and utilizing the right knowledge management strategy to achieve organizational success. All in all, such validation is suitable for managers, engineers, quality auditors, and anyone looking to create a positive impact at the workplace. Then, this certification is also ideal for executives and employees looking for a promotion.
Reference: http://asq.org/cert/manager-of-quality
ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Management & Communication | 20% | - Marketing & Customer Satisfaction - Negotiation & Conflict Resolution - Customer & Supplier Relationships - Communication Methods & Barriers - Management Skills & Styles - Presentation & Meeting Facilitation |
| Topic 2: Management Planning & Measurement | 25% | - Project Management Fundamentals - Benchmarking & Best Practices - Metrics & Performance Indicators (KPIs) - Strategic Planning Tools (SWOT, Balanced Scorecard) - Business Performance & Data Analysis - Quality Tools (QFD, CT Trees, FMEA) - Cost of Quality (COQ) Analysis |
| Topic 3: Quality Systems Development, Implementation, and Continual Improvement | 20% | - Auditing (Internal, External, Supplier) - Documentation & Control - Risk Management & Prevention - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Quality Management Systems (QMS) & Standards (ISO 9000) - Process Improvement Methodologies (Lean, Six Sigma) |
| Topic 4: Supply Chain Management | 15% | - Supplier Performance & Monitoring - Supplier Development & Quality Improvement - Logistics & Inventory Management - Outsourcing & Vendor Management - Supplier Selection & Evaluation |
| Topic 5: Organizational Leadership | 20% | - Employee Development & Engagement - Strategic Planning & Deployment - Quality Culture & Behavioral Aspects - Leadership Principles & Techniques - Performance Measurement & Management - Change Management |
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