SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management Fundamentals | 20% | - ITIL & SAP support processes - Message lifecycle and status handling - SLA definitions and priority levels |
| Topic 2: SAP Solution Manager Service Desk | 25% | - CRM_DNO_MONITOR and INCMAN transactions - Message escalation and forwarding - Incident Management Work Center |
| Topic 3: Troubleshooting & Support Tools | 20% | - Log files analysis and interpretation - SAP Notes and knowledge base search - Remote support and diagnostics tools |
| Topic 4: SAP BusinessObjects Architecture & Components | 20% | - BI Platform architecture - Adaptive Processing Server, Web Application Container - Central Management Server (CMS), Input/Output File Repository |
| Topic 5: Support Best Practices & Escalation | 15% | - Root cause analysis and resolution tracking - Reproducing and documenting issues - Communication with customers and SAP support |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?
A) Set the message status to Update Message with SAP
B) Select Get information for SAP and then select theText Ids to be forwarded to SAP
C) Increase the priority of the message tospeed up response time from SAP
D) Set the message status to In Process
2. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?
A) In SAP Solution Manager
B) In the SAP Service Marketplace
C) In the Data Collectors on satellite systems
D) In SAP Support office by support consultants
3. What is SAP PartnerEdge?
A) A program for SAP Channel partners focused on small and midsize companies.
B) A platform to implement, support, operate and monitor your enterprise solutions.
C) A tool integrated in SAP Solution Manager.
D) A product oriented on business processes of small and midsize companies.
4. Which of the following incidents will lead to a message being qualified as Very High?
A) A missing product functionality required by the customer
B) An important request for information related to a future release or patch
C) An issue leading to business critical work that cannot be performed
D) A product customization requested through support
5. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
A) Information to SAP
B) Confirmed
C) Incident forwarded
D) Sent to SAP
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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