HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Diagnostics and Troubleshooting | 28% | - Basic troubleshooting methodology - HP diagnostic tools and utilities - Advanced fault isolation and resolution |
| HP Service Basics, Identification, Warranty and Parts | 12% | - Product identification and part numbers - Warranty policies and support entitlement - Service fundamentals and safety |
| Servicing HP Products | 28% | - Notebook specific service and repair - Safety precautions and procedures - Desktop and workstation repair |
| HP Resources and Documentation | 8% | - Service manuals and technical documentation - Ordering parts and support channels - HP PartSurfer and support websites |
| HP Product Technology and Components | 24% | - Networking, power systems, and security features - Display, graphics, and input devices - Processors, memory, and storage |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
Question #1
What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?
A. The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
B. The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
C. The system memory can become corrupt requiring replacement of the memory.
D. The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
Question #2
Which HP business computer service tag item is no longer included on new HP notebook service tags?
A. SKU number
B. product name
C. model key
D. serial number
Question #3
What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?
A. The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
B. The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
C. The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
D. The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.
Question #4
Which Linux operating system is typically installed on HP commercial notebooks?
A. Ubuntu Linux, because it has the widest user adoption of all Linux distributions
B. SuSE Linux, because it is user friendly, well documented, and compact
C. FreeBSD, because it is the same operating system that Apple modified to create OS X
D. Red Hat Linux, because it has the best technical paid and unpaid support
Question #5
Which statement best describes self-encrypting drive (SED) technology?
A. SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
B. SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
C. The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
D. SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: C | Question #3 Correct Answer: C | Question #4 Correct Answer: D | Question #5 Correct Answer: A |
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