HP HP2-H28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Services Portfolio Overview | 25% | - Deployment and Installation Services - Data Protection and Security Services - Usage and Care Services - HP Care Pack Services |
| Computing and Personal Systems Services | 25% | - Defective Media Retention and recovery services - PC, notebook, workstation service offerings - Accidental Damage Protection and Travel Coverage |
| Printing Services Solutions | 25% | - Managed Print Services value proposition - Print service levels and coverage options - HP Designjet and LaserJet support services |
| Selling and Positioning Services | 25% | - Overcome objections and close sales - Identify customer business needs - Bundle services with hardware solutions - Quantify business value and ROI |
HP Selling HP Printing and Computing Services Sample Questions:
Question #1
How can HP Care Packs help consumers?
A. HP Care Pack Services allow consumers to use compatible consumables.
B. HP Care Pack Services help consumers print on non-supported media.
C. HP Care Pack Services help consumers get their equipment up and running
D. HP Care Pack Services are not available for consumers.
Question #2
Which statement is true about the value proposition for Small and Medium Business Services?
A. HP Contractual services are not available to small and medium business customers.
B. HP Care Pack Services are useful only for small and medium business customers with big IT staff
C. HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
D. Small and medium business customers have strong IT capabilities and do not need extra services
Question #3
In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?
A. Defective Media Retention
B. Premium Services
C. Data Protection
D. Preventative Maintenance Kit Replacement
Question #4
Which statement is true about Service Lines?
A. 8W support covers all business levels for Custom Integration Services.
B. The 8W supportline is available for consumers.
C. R4 Commercial support is only available to Small and Medium Business (SMB).
D. All Printer Services lines are available for consumers who buy contractual services.
Question #5
What is an effect of adding services to hardware deals?
A. increases complexity of the offer
B. services selling has little effect on hardware deals
C. decreases profit
D. easier repeat sales
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: B | Question #5 Correct Answer: D |
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