HP HP2-N35 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Identify Customer Business Needs | 25% | - IT service management challenges - Service desk and operational requirements - Compliance and governance needs |
| Position HP Solutions & Value Proposition | 25% | - ROI and business benefits - Key differentiators of HP ITSM - Comparison with competing solutions |
| Deployment & Support Overview | 10% | - Implementation options - HP services and support offerings |
| Sales & Presentation Strategy | 20% | - Build solution proposals - Address customer objections - Demonstrate licensing and support models |
| Understand HP ITSM Portfolio | 20% | - HP Configuration Management System - HP Service Manager - HP Asset Manager - Overview of HP IT Service Management solutions |
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