ISEB ISEB-ITILF Questions & Answers - in .pdf
- Total Q&A: 215
- Update: Oct 04, 2026
- Price: $59.99
- Vendor: ISEB
- Exam Code: ISEB-ITILF
- Exam Name: The Foundation Examination - ITIL®
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|
| Key Principles and Models | - Management concepts
- 1. Service lifecycle principles
- 2. Process model
|
| The ITIL Service Lifecycle | - Lifecycle stages
- 1. Service Transition
- 2. Continual Service Improvement
- 3. Service Design
- 4. Service Operation
- 5. Service Strategy
|
| Selected Roles | - Roles and responsibilities
- 1. Process Manager
- 2. Process Practitioner
- 3. Process Owner
|
| Technology and Architecture | - Supporting capabilities
- 1. Automation and supporting tools
- 2. Technology considerations for service management
|
| Selected Functions | - Operational functions
- 1. IT Operations Management
- 2. Service Desk
- 3. Application Management
- 4. Technical Management
|
| Selected Processes | - ITIL processes
- 1. Change Management
- 2. Problem Management
- 3. Configuration Management
- 4. Service Level Management
- 5. Incident Management
- 6. Release and Deployment Management
|
| Service Management as a Practice | - Fundamental concepts of service management
- 1. Value of IT services
- 2. Service provider and customer relationships
|
| Generic Concepts and Definitions | - Core terminology
- 1. Processes, functions, roles and responsibilities
- 2. Service assets and configuration items
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Question #1
Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
Question #2
Which one of the following is the BEST definition of an event?
A. An unplanned interruption to an IT service or a reduction in the quality of an IT service
B. Reducing or eliminating the cause of an incident or problem
C. The unknown cause of one or more incidents that have an impact on an IT service
D. Any change of state that has significance for the management of a configuration item (CI) or IT service
Question #3
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
A. Change management
B. Service level management
C. Design coordination
D. Service transition planning and support
Question #4
Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A. Preparation
B. Potential
C. Products
D. Profit
Question #5
Which one of the following generates demand for services?
A. Patterns of business activity (PBA)
B. Service level agreements (SLA)
C. Infrastructure trends
D. Cost of providing support
Solutions:
Question #1
Correct Answer: C | Question #2
Correct Answer: D | Question #3
Correct Answer: C | Question #4
Correct Answer: C | Question #5
Correct Answer: A |
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