ITIL ITIL-4-Transition Deutsch Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
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| Topic 2 | - Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
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| Topic 3 | - High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
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| Topic 4 | - Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.
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| Topic 5 | - Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
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Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709
ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version) Sample Questions:
Question #1
Eine Organisation versucht, das Design, die Entwicklung und den Übergang neuer Dienste zu verbessern. Es erkennt an, dass einige Arbeitsweisen nicht auf die Wertschöpfung ausgerichtet sind.
Welches ist ein Beispiel für eine Arbeitspraxis, die die Organisation STOPPEN sollte?
A. Definieren der Merkmale und Funktionen von Diensten, indem auf die vorherige Erfahrung der Entwickler beim Entwerfen ähnlicher Systeme für Kunden zurückgegriffen wird
B. Einbeziehung von Kunden und Benutzern in Testaktivitäten, um zu verstehen, ob der Service die Erwartungen der Kunden und Benutzer erfüllt
C. Einbindung von Benutzern, Kunden und anderen Beteiligten bei der Kommunikation gewünschter Ergebnisse in Form von Benutzersteinen
D. Entwerfen von Systemen unter kontinuierlicher Einbeziehung der Kunden, um sicherzustellen, dass alle Änderungen der Anforderungen so früh wie möglich verstanden werden
Question #2
Eine gute Möglichkeit, den ITIL-Leitsatz „Fokussierung auf Wert“ anzuwenden, besteht darin:
A. Weniger Aufgaben erledigen, diese aber besser und in höherer Qualität ausführen
B. Verstehen, warum Dienste von Dienstkonsumenten genutzt werden.
C. Verstehe das Ganze, aber tu etwas.
D. Beachten Sie die Systemkomplexität.
Question #3
Was ist ein Benutzer?
A. Die Rolle, die das Budget für den Serviceverbrauch autorisiert
B. Die Rolle, die die Anforderungen an einen Dienst definiert
C. Die Rolle, die eine Organisation leitet und kontrolliert
D. Die Rolle, die Dienste nutzt
Question #4
Mit welchen wichtigen Interessengruppen sollten Dienstleister zusammenarbeiten?
A. Lieferanten
B. Kunden
C. Entwickler
D. Beziehungsmanager
Question #5
Welche Art von Ressource eignet sich am besten zur Untersuchung komplexer Vorfälle?
A. Detaillierte Arbeitsanweisungen
B. Selbsthilfesysteme
C. Kompetentes Supportpersonal
D. Notfallwiederherstellungspläne
Solutions:
Question #1 Correct Answer: A | Question #2 Correct Answer: B | Question #3 Correct Answer: D | Question #4 Correct Answer: A | Question #5 Correct Answer: C |
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