EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - General management practices
|
| Four Dimensions of Service Management | 18% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| Service Value Chain Activities | 15% | - Engage - Plan - Design and transition - Obtain/build - Improve - Deliver and support |
| Guiding Principles | 18% | - Progress iteratively with feedback - Start where you are - Keep it simple and practical - Collaborate and promote visibility - Optimize and automate - Focus on value - Think and work holistically |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings |
| ITIL Service Value System | 20% | - Guiding principles - Service value chain - Continual improvement - Practices - Governance |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term
A) 1 and 2
B) 3 and 4
C) 1 and 4
D) 2 and 3
2. Which are elements of the service value system?
A) Service provision, service consumption, service relationship management
B) Outcomes, utility, warranty
C) Governance, service value chain, practices
D) Customer value, stakeholder value, organization
3. Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
A) 1 and 2
B) 3 and 4
C) 1 and 4
D) 2 and 3
4. Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
A) Relationship management
B) Service level management
C) Monitoring and event management
D) Service desk
5. Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.
A) detailed procedures
B) a value chain activity
C) a formal process
D) a dedicated team
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
586 Customer Reviews
Quality and ValueITCertKing Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITCertKing testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITCertKing offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.
