IBM M2040-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Positioning and Customer Value | - Positioning IBM social software against business challenges - Identifying customer needs and business outcomes |
| IBM Social Business Fundamentals | - Concepts of social business and enterprise collaboration - Value of social software in enterprise environments |
| IBM Social Software Solutions Overview | - IBM collaboration and social platforms positioning - Use cases for IBM social software in organizations |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
1. What is one best practice that is very successful in delivering the Social Business message to a customer?
A) Distribute printouts of analysts' reports to every person in the room.
B) Have a lengthy technical discussion about each feature and its capabilities.
C) Add personal stories about how you use these social software features successfully in your job.
D) Make sure you are well dressed.
2. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?
A) Communities
B) Blogs
C) Wikis
D) Forums
3. Which of the following is NOT a part of the change that is happening to an organization's business network?
A) Competitors are using social media, including crowd-sourcing for new ideas
B) Consumers' opinions and ratings are leading how a product is branded
C) Employees are using social media, including at work
D) Employees prefer working in cubicles
4. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?
A) Rich-text support in chat
B) The ability to see the sender of an e-mail is online right from your inbox and chat right away
C) Broad support of industry leading vendors
D) Standards-based APIs
5. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?
A) Deliver new systems
B) Re-engineer corporate structures
C) Smarter business decisions
D) Store more data
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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