Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Use Microsoft Dynamics CRM Reporting and Analysis Features | - Create and use reports
|
| Work with Microsoft Dynamics CRM Marketing Applications | - Manage marketing campaigns
|
| Work with Microsoft Dynamics CRM Service Applications | - Manage cases and service processes
|
| Manage Microsoft Dynamics CRM Applications | - Manage personal options and settings
|
| Work with Microsoft Dynamics CRM Sales Applications | - Manage leads and opportunities
|
Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?
A) All articles based on the deactivated template are disabled.
B) Draft articles based on the deactivated template are deleted. Published articles remain unchanged
C) All articles based on the deactivated template continue in the publishing process.
D) Unapproved and Draft articles based on the deactivated template are deleted.
2. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?
A) Qualify the lead and convert it to an account, a contact, and an opportunity.
B) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
C) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
D) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
3. Which of the following statements about marketing lists are true? (Choose all that apply.)
A) Static marketing lists cannot be locked.
B) You can add members to a static marketing list by using an Advanced Find query.
C) You can remove members from a dynamic marketing list by using an Advanced Find query.
D) One dynamic marketing list can contain accounts, contacts, and leads.
E) You can copy a dynamic marketing list to a static marketing list.
4. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?
A) All quotes related to an opportunity must be in the same currency.
B) A Price List is required to add products to an opportunity.
C) Opportunities can be created for leads.
D) The Pipeline Phase field is mandatory.
5. A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?
A) Change the rating of the lead to Cold.
B) Convert the lead to a contact and then deactivate the contact record.
C) Convert the lead to an opportunity with a rating of Cold.
D) Change the status of the lead to No Longer Interested.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B,E | Question # 4 Answer: B | Question # 5 Answer: D |
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