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Microsoft MB7-848 Questions & Answers - in .pdf

MB7-848 pdf
  • Total Q&A: 50
  • Update: Aug 14, 2026
  • Price: $49.99
Free Download PDF Demo
  • Vendor: Microsoft
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
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Complete Microsoft Recommended Syllabus.
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Exact Microsoft MB7-848 Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.

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Microsoft MB7-848 Q&A - Testing Engine

MB7-848 Study Guide
  • Total Q&A: 50
  • Update: Aug 14, 2026
  • Price: $49.99
Testing Engine
  • Vendor: Microsoft
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Service Contracts and Agreements20%- Creating and managing service contracts
  • 1. Contract renewals and terminations
    • 2. Coverage and exclusion rules
      • 3. Contract billing and pricing
        Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
        • 1. Registering service hours, parts, and expenses
          • 2. Completing and closing service orders
            • 3. Resource assignment and skill matching
              Setup and Configuration of Service Management25%- Service Management setup
              • 1. Fault codes, symptom codes, and resolution codes
                • 2. Service policies and default values
                  • 3. Service item groups and components
                    • 4. Warranty and contract templates
                      Service Items and Components20%- Creating and managing service items
                      • 1. Tracking service item history
                        • 2. Registering installed components
                          • 3. Replacing and upgrading components
                            Invoicing and Reporting10%- Generating service invoices
                            • 1. Integration with Finance and Inventory
                              • 2. Service analytics and reports

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