Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Policies and Settings | 22% | - Security and compliance configurations - Slack Connect and app approval settings - Identity and access management - Analytics and dashboard usage |
| Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
| Learning and Enablement | 18% | - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies - Support adoption and troubleshoot issues |
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
A) In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
B) In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
C) In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D) In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
2. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?
A) The Slack Consultant will be the primary point of contact post-project completion.
B) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
C) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
D) The Slack Consultant provides subject matter expertise during the project implementation.
3. You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?
A) Workspace recommendations with channels and key benefits
B) Model name, key benefits and considerations
C) Workspace recommendations with access level, key benefits and key considerations
D) Model name, workspace recommendations and key considerations
4. Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?
A) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
B) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
C) In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.
D) In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
5. What is one possible reason a client would pursue a grid migration?
A) To enable Slack workflows and integrations
B) To be able to use Slack Connect with external organizations
C) To enable a common set of policies & settings for all workspaces in a grid
D) To migrate one grid instance into another grid instance
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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