CompTIA 220-603 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Support & Communication | 8% | - Professional communication and documentation - Remote support techniques |
| Topic 2: Hardware Support | 20% | - Diagnosing common hardware problems - Installation and configuration of components - Peripheral devices and mobile hardware |
| Topic 3: Operating Systems | 35% | - Installation, configuration and upgrading - System utilities and command-line tools - Diagnosing and troubleshooting OS issues |
| Topic 4: Security and Operational Procedures | 12% | - Data protection and backup/recovery - Security best practices and permissions - Environmental and safety guidelines |
| Topic 5: Connectivity and Networking | 25% | - Troubleshooting network connections - Remote connectivity technologies - Network protocols and configuration |
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