Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
A) Provides reporting and analytic tools to track caller behavior for continuous improvement.
B) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
C) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
D) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
2. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.
A) 30
B) 50
C) 100
3. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?
A) The Partner should report the matter to their own management.
B) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
C) The Partner should ask Avaya to pay the money to get the payments released.
D) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
4. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?
A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center
5. Which are three buying behaviors of typical midmarket customers? (Select three.)
A) The business has large annual fixed budgets
B) The business favors loyalty and simplicity over brand and seeks advice from the channel partner
C) The business hat smaller project based budget
D) This is a first time or legacy replacement sale
E) The business uses installed solutions to drive brand preference and seeks advice from the vendor
F) This is an evolutionary/migratory sale
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B,C,F |
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