Avaya Workforce Engagement Support Certified Sample Questions:
1. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?
A) That the beasvcX64.exe process didn 't reach the memory required
B) That there is no connection via WIFI.
C) That the security settings on Internet Explorer 11 allows Access to multiple servers.
D) That the wlsvcX64.exe process didn 't reach the memory required.
2. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)
A) License activation requires Enterprise Manager access to the internet
B) The License Registration Key isgeneratedbefore the Enterprise Suite is installed
C) The License Registration Key is generated during installation
D) The License Reference number is generated when the customer order is placed
3. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
A) Pause monitoring command
B) Start monitoring command
C) Start Annotation command
D) Cancel monitoring command
4. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?
A) When there is an incoming call that is put on hold, only the customer side will be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) An internal call will not be recorded.
5. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
A) Migration Mode tool
B) Migration DB Scripts.
C) Data Migration Discovery Tool
D) WFO data Migration Tool form V15.1
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: A |
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