How to study the Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam

Nothing will be disappointing other than displaying the Avaya Aura 3316x maintenance and learning that you have learned the incorrect material. The Itcertking Team understands how important it is to provide good quality testing products for actual testing. All our study content is periodically reviewed until it is greenlit by experts. Neither should we stay there. Therefore, modifications to the 3316x Avaya Communication Server 1000 for the Avaya Aura Maintenance Exam or alternate tests are constantly checked. You can also go back and study the day after the exam before you realize that the Avaya content is not very difficult.

Topics of Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam

Candidates must know the exam topics before they start preparation. Because it will really help them to hit the core. Our Avaya Aura Maintenance 3316x exam dumps will include the following topics: 1. Dialing Plans

• Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
• Identify the prompts and responses required to provision network signaling.
• Identify the required network signaling types in a network configuration.
• Given a network diagram and dialing plan, determine the location codes to be used in the network.
• Distinguish between types of dialing plans.
• Identify, isolate, and correct IP Peer Networking issues. 2. Networking
• Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
• Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
• Prepare the System for IP Peer Networking.
• Enable and configure H.323 and SIP Gateway properties on the Call Server.
• Configure the Call Server Database to support ESA.
• Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
• Configure the Call Server Database to support the Zone Based Dialing.
• Validate that the system programming meets the customer requirements.
• Identify the components that comprise an ESN network.
• Given a BARS database output, determine the correctness of the programming to process a call.
• Given a description of a networking issue, determine what action should be taken to resolve the issue.
• Configure IP telephone in Zone Based Dialing.
• Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
• Identify the prompts and responses required to provision Automatic On- Net to Off- Net Overflow.
• Describe the basic functionality of commonly- used user interfaces.
• Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.
• Determine the appropriate procedures to communicate with the system using the CLI or - Element Manager via System Manager/UCM.
• Identify the attributes of the Zone Based Dialing.
• Describe the Subscriber Manager Database synchronization mechanisms.
• Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
• Given a customer's dialing plan and routes, determine the parameters that will satisfy the route.
• Identify the key components of the IP Peer network.
• Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
• Given programming output, verify that the coordinated dialing plan is properly provisioned. 3. Administration and Maintenance
• Given customer requirements, determine techniques, features and services that restrict user access to system resources.
• Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
• Given a customer's dialing plan, determine the parameter to be used for the NARS access code.
• Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.

Introduction to Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam

Avaya Aura 3316x Certification Exam confirms the capacity to introduce, plan, upload, customize, test and implement Avaya Communication Server 1000 troubleshooting. The Avaya Aura 3316x provides a full set of modular solutions for complex contact center environments that provide their clients with complexity and distinction in the care they give. Call Center Manager or Specialist who usually retain or carry on this credential after the completion of this certification should expect the same job position. Avaya Workforce Management involves Communication Recording, Quality Monitoring, Speech Analytics and Consumer Feedback to capture and analyze customer opinions and engagement, to improve the efficiency of contact centers and to optimize the customer's service processes. The fundamental principle of the approach is to provide the organisation with actionable intelligence through capturing, processing and forwarding information to stakeholders and decision-makers.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22211

Avaya 3316X Exam Syllabus Topics: