Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Interoperability | 15% | - Integration with Communication Manager - APIs and scripting interfaces - Third-party application integration |
| Solution Overview & Architecture | 20% | - System architecture and deployment models - Avaya Aura Contact Center components - Scalability and capacity planning |
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Design Requirements & Considerations | 25% | - High availability and redundancy design - Business and functional requirements analysis - Network and security design |
| Implementation & Validation | 15% | - Deployment planning and best practices - Performance optimization and monitoring - Troubleshooting and support design |
Avaya Aura® Contact Center Solution Design Sample Questions:
Question #1
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
A. Voice Mail
B. Short Message Service
C. Web Communication
D. Instant Messaging
Question #2
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
A. Engagement Designer
B. Work Assignment
C. Co-Browsing
D. Context Store
Question #3
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A. Avaya Breeze® Platform
B. Avaya Control Manager
C. Avaya IX™ Workspaces
D. Avaya IX™ Workforce Engagement
Question #4
AACC interoperates with which two different Avaya applications? (Choose two.)
A. Call Back Automated
B. Avaya Work Force Optimization Select
C. Proactive Outreach Manager
D. Interaction Center
Question #5
What should a functional architecture discussion cover?
A. Customer evolution plans and Avaya solution to their problems
B. Network plan of the existing Infrastructure
C. A design of the needed components and Interconnections
D. Bill of Materials to quantify the costs
Solutions:
| Question #1 Correct Answer: A,D | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: A,C | Question #5 Correct Answer: B |
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