Cisco 642-262 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Upgrades | 15% | - Installation procedures - Pre-installation planning - Post-installation verification - Version upgrades and migration |
| Topic 2: Maintenance and Troubleshooting | 5% | - Backup and restore procedures - Monitoring and alerts - Common issues resolution |
| Topic 3: System Configuration and Features | 25% | - Security and access control - Distribution lists and contacts - Message transfer and dial plan - LDAP directory integration - Call handlers and greetings |
| Topic 4: User and Mailbox Management | 15% | - Mailbox settings and features - COBRAS import/export tool usage - User self-service and preferences - Creating and configuring user accounts |
| Topic 5: Platform Architecture, Licensing and Deployment Models | 20% | - Supported deployment scenarios - Virtualization and hardware specifications - Licensing types and requirements - System architecture and components |
| Topic 6: Integration with Phone Systems | 20% | - Call routing and trunk configuration - SIP and SCCP configuration - PSTN and gateway integration - Integration with Cisco Unified Communications Manager |














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