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Avaya 74970X Questions & Answers - in .pdf

Total Q&A: 68
Update: Aug 31, 2026
Price: $59.99

Vendor: Avaya
Exam Code: 74970X
Exam Name: Avaya Oceana® Solution Support Exam

Features:: Convenient, easy to study.; Printable Avaya 74970X PDF Format.; 100% Money Back Guarantee.; Complete Avaya Recommended Syllabus.; Free 74970X PDF Demo Available.; Regularly Updated.; Technical Support through Live Chat or Email.; Exact Avaya 74970X Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.

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Avaya 74970X Q&A - Testing Engine

Total Q&A: 68
Update: Aug 31, 2026
Price: $59.99

Vendor: Avaya
Exam Code: 74970X
Exam Name: Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Section	Weight	Objectives
Troubleshooting Avaya Oceana Core	30%	- Log analysis and tracing tools - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues
Maintenance and Administration	15%	- Backup and restore procedures - Omnichannel DataStore management - Health checks and routine operations
Avaya Oceana Solution Overview	20%	- Architecture and core components - Interoperability with Avaya Aura - System interfaces and workflows
Channel and Workspace Troubleshooting	25%	- Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution
Integration and Best Practices	10%	- Support methodologies - Known issues and resolution guidelines

Avaya Oceana® Solution Support Sample Questions:

Question 1

Which statement describes the function of the Context Store Snap-in?

A. It is an agent selection component based on attribute matching across all channels.
B. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
C. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
D. It is a normalized model for all resources and interactions that provides states for resources and interactions.

Question 2

Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A. OCP Chat Provider
B. OCP Email Provider
C. OCP Social Provider
D. OCP SMS Provider

Question 3

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
B. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
D. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

Question 4

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A. Unified Collaboration Model (UCM)
B. Engagement Designer (ED)
C. Call Server Connector (CSC)
D. Unified Collaboration Administration (UCA)

Question 5

Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A. Unified Collaboration Model (UCM)
B. Call Server Connector (CSC)
C. Unified Agent Controller (UAC)
D. Unified Collaboration Administration (UCA)

Solutions:

Question 1
Answer: A

Question 2
Answer: D

Question 3
Answer: C

Question 4
Answer: D

Question 5
Answer: B

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