Apple Desktop Service Certification Sample Questions:
1. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?
A) It signifies that Apple Hardware Test requires more memory.
B) It signifies that all memory slots are occupied.
C) It signifies that test results have been memorized.
D) It signifies that memory should be replaced.
2. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
A) Disconnect and reconnect all internal cables.
B) Discharge the CRT and establish an ongoing ground.
C) Lay the product on its side so it will not fall over.
D) Gather all necessary tools and perform all preliminary steps.
E) Order all available service parts for the appropriate configuration of the product.
3. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO
A) The cursor is frozen and the system is unresponsive.
B) The power button or power indicator lights up
C) You don't hear a startup chime
D) You can't connect to the Internet
E) You may hear fan or drive noise
4. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?
A) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
B) The computer is not running the latest version of Mac OS X.
C) The cable modem needs to be restarted.
D) AppleTalk is not enabled on the computer's Ethernet port.
5. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
A) Try quick fixes
B) Verify repair
C) Verify problem
D) Clean plastics
E) Run diagnostics
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B,E | Question # 4 Answer: C | Question # 5 Answer: D |
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