Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

Question #1
It depends on the printer. From Printing & Scanningpreferences, sometimes you can simply select a new printer driver from the Options & Supplies dialog. In many cases though, to select a new printer driver for a configured printer you must delete and then re-add the printer.

A. How can you reset a user's home folder permissions?
B. How can you identify duplicate fonts?
C. How can you select a new printer driver for a configured printer?
D. How can you identify if a Mac requires a firmware update?

Question #2
What's target disk mode and how is it engaged?

A. A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
B. The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used to locate files and folders on the volume.
C. Target disk mode is a Mac-specific hardware feature that, when engaged, will share the Mac computer's internal disks through the FireWire ports. Target disk mode can be engaged from Startup Disk preferences or by holding down the T key as you turn on the Mac.
D. Documents saved to iCloud can be managed from the application that was used to create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.

Question #3
How does the default organization of the file system allow users to safely share local files and folders?

A. Every home folder contains a Public folder that other users can read and a Drop Box folder that other users can write to. All other subfolders in a user's home folder (except the optional Sites folder) have default permissions that don'tallow access to other users. The Shared folder is also set for all users to share items.
B. The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.
C. The volume formats supported as system volumes for OS X are Mac OS Extended(Journaled) and Mac OS Extended (Journaled, Encrypted).
D. The Archive option in the Finder creates compressed zip archive files.

Question #4
You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A. The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
B. The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.
C. The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
D. The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.

Question #5
Additional Apple devices must be authorized to use the iCloud Keychain service using a combination of the Apple ID password and another method. One method involves using an iCloud Security Code; the other method is to authorize access from another Apple device that has already been configured for the iCloud Keychain service.

A. What's a network location? Who can access network locations?
B. What's the best source for acquiring printer drivers for OS X?
C. What's required to set up the iCloud Keychain service on multiple Apple devices?
D. What's a profile? How are profiles managed?

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