BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Applications and Productivity | - Email and messaging setup - Application management and deployment |
| Enterprise Mobility and BES10 | - BlackBerry Enterprise Service 10 (BES10) overview - Device activation and provisioning |
| Security and Policy Management | - Security model of BlackBerry 10 - IT policy configuration and enforcement |
| Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| BlackBerry 10 OS Fundamentals | - BlackBerry 10 architecture and components - Core OS features and navigation |
BlackBerry 10 Support Specialist Sample Questions:
1. What are the encryption options available when adding an IMAP email account?
A) S/MIME, PGP,TrueCrypt
B) AES,3DES
C) SSL,StartTLS.Off
D) 128-Bit TKIP
2. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?
A) Learn How Menu items in Setup
B) Language and Input in Device Settings
C) The Hub
D) About Menu in Device Settings
3. A user is unable to delete an application. What steps must be followed?
A) Click on the trash icon, in accounts.
B) Hold the screen, then click the Trash icon
C) Goto Options-> Security-> Application permissions.
D) Hold the screen, then click on any icon.
4. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:
A) cellular networks.
B) encrypted hard drives.
C) the Internet.
D) Enterprise Wi-Fi or VPN Networks.
5. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?
A) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
B) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
C) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
D) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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