SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question #1
You want to create a new smart form. Which fields can you define? Choose the correct answer.
A. Description, Category, Revision, Tag
B. Name, Description, Revision, Type
C. Description, Revision, Type, Tag
D. Name, Description, Category, Labels
Question #2
What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A. From the activity menu by creating a manual entry
B. From the Equipment menu after checkout
C. From the Home page menu by creating a manual entry
D. From the activity record after the workflow step is set to Finished
E. From the Efforts menu by selecting the Activity object type
Question #3
In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
A. Video chat
B. None touch
C. High touch
D. E-mail interaction
Question #4
Which of the following are typical Field Service Mobile App users? Choose the correct answer.
A. Dispatchers
B. Managers
C. Back-office workers
D. Field Service technicians
Question #5
Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
A. Closed
B. In planning
C. In dispatching
D. In execution
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A,B,E | Question #3 Correct Answer: C | Question #4 Correct Answer: D | Question #5 Correct Answer: D |
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