IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Problem Determination | 25% | - Diagnostic Tools and Utilities - Error Log Analysis - Performance Issues - Connectivity and Path Failures |
| Installation and Configuration | 25% | - System Planning and Requirements - Hardware Installation - Network Connectivity and SAN Configuration - Software Setup and Initialization |
| IBM Storage Product Overview | 20% | - DS8000 Series - Storwize / SAN Volume Controller - XIV Storage System - IBM Spectrum Storage Suite - FlashSystem Family |
| Backup, Recovery and Data Protection | 15% | - Snapshot and FlashCopy - Replication and Mirroring - Archive and Retention |
| Maintenance and Support | 15% | - Support Portal and Resources - Firmware and Software Upgrades - Replacement Procedures |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?
A) ProtecTIER TS7650G
B) DS8870
C) XIV
D) SONAS
2. A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)
A) Dedicated spare drives
B) Load on drives is increased during array rebuild
C) Uses a subset of drives to rebuild data
D) More predictable performance
E) Faster rebuild of data on failed drives
3. A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?
A) Add a Storwize V7000 in a new rack.
B) Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
C) Add disks to the DS8870.
D) Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
4. A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?
A) Hardware Assisted Locking
B) Hardware Accelerated Move
C) Pluggable Storage Architecture
D) vStorage APIs for Storage Awareness
5. Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?
A) Thin provisioning
B) Real-time Compression
C) IBM FlashCopy
D) IBM Easy Tier
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,E | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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