What is the exam cost of the ServiceNow CIS-EM Exam?
ServiceNow CIS-EM Exam should be around USD $450 USD.
What is the format of the ServiceNow CIS-EM Exam
Language: English
Exam Length: 65 questions
Exam Duration: 90 minutes
Exam Format: Multiple choice questions
Passing score: 70%
ServiceNow CIS-EM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Optimization | 10% | - Security and access control - Performance tuning and noise reduction - Best practices and operational efficiency - Maintenance and troubleshooting |
| Topic 2: Alerts and Correlation | 30% | - Alert definition and attributes - Alert grouping and correlation strategies - Priority calculation, scoring, and groups - Alert Intelligence and Service Operations Workspace features - Incident creation and integration - Impact profiles, impact trees, and service impact analysis - Alert processing and management rules |
| Topic 3: Event Configuration and Processing | 27% | - Connectors: preconfigured, custom, push/pull methods - CI binding and identification - Scripting: Regex, JavaScript, PowerShell - Event lifecycle and processing flow - Event rules, filters, thresholds, and field mapping - Inbound actions and event management jobs |
| Topic 4: Architecture and Discovery | 10% | - Event Management architecture - Discovery and MID Server components - CMDB integration and dependency mapping - Monitoring process and data flow |
| Topic 5: Event Management Overview | 13% | - Common Service Data Model - Key features and capabilities - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value - IT Operations Management (ITOM) solution |
| Topic 6: Event Sources and Integration | 10% | - Metric connectors and data collection - Supported event sources and protocols - Third-party integration best practices - Monitoring tool integration |
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