GAQM CPCM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITSM & Operational Integration | - Alignment with IT Service Management best practices - Documentation, logging and reporting - Relationship between incident, problem and change processes |
| Change Implementation & Governance | - Post-implementation review and continuous improvement - Identifying needs, benefits and vision - Change approval and authorization - Strategy development and planning - Stakeholder communication and engagement |
| Change Management Fundamentals | - Change models: Bridges, Conner, Janssen - Human reaction and resistance to change - Risk assessment and impact analysis - Change lifecycle and framework - Definition and types of change |
| Problem Management | - Solution selection, planning and implementation - Core concepts and definitions - SWOT analysis and decision-making - Root Cause Analysis (RCA) techniques - Problem-solving methodologies and models |














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