SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question #1
You can add new moments to Customer Self Service (NOW). Determine whether this statement is True or False.
A. False
B. True
Question #2
Your customer wants to apply his Corporate Identity on every Cloud Report. What tasks have to be done? Choose the correct answer.
A. You need to download the cloud reporting Jasper Soft Studio software and adjust the cloud reports
B. Cloud reports are not adjustable
C. You need to order individual reports at Core systems
Question #3
How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.
A. Assign users to permission.
B. Assign user groups to permissions.
C. Assign permissions to used groups
D. Assign user groups to users.
Question #4
In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.
A. Mobile field service execution
B. Parts logistics
C. Customer feedback management
D. Workforce management
Question #5
You want to create a new smart form. Which fields can you define? Choose the correct answer.
A. Description, Category, Revision, Tag
B. Name, Description, Revision, Type
C. Description, Revision, Type, Tag
D. Name, Description, Category, Labels
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: A | Question #3 Correct Answer: C,D | Question #4 Correct Answer: A,C | Question #5 Correct Answer: D |
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