Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality shouldUMS use to accomplish this?
A) CSS Overrides
B) Permission Sets
C) Sharing Rules
D) Audience Targeting
2. A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
A) Allow guest users to tag displayed articles with relevant topics on a public page.
B) Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
C) Select the appropriate topics on the Knowledge tab within Lightning Experience.
D) Manually add one or more topics to each article within Workspaces.
3. Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
A) External Apps
B) Customer Community Plus
C) Commerce Portal
D) Channel Account
4. Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
A) Customer Identity
B) Partner Community
C) Customer Community Plus
D) Customer Community
5. Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
A) Extend automated quoting capabilities to partners
B) Use partner tiering in channel sales hierarchy
C) Enable partner lead routing
D) Automate partner entitlement assignment in Channel Sales teams
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: A,C |
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