Huawei H19-304 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Pre-sales Knowledge | - Customer requirement analysis - Solution design principles - Product positioning and selection |
| Topic 2: Network and Deployment Scenarios | - Enterprise UC deployment models - Network requirements for UC systems |
| Topic 3: Unified Communications Fundamentals | - IP telephony basics - UC architecture and components - VoIP principles |
| Topic 4: Huawei Unified Communications Solutions | - Video conferencing solutions - Enterprise communication platforms - Huawei UC product portfolio |
Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:
Question #1
The customer sends an email to the Huawei contact center. When the customer receives the reply from the agent, what is the sender address of the reply email? ()
A. Agent's own email address
B. A random email address
C. Agent's own receiving email address
D. Official email address of the company
Question #2
After the IVR process is over, you can guide the customer to transfer to many destination devices. Which of these destination devices are included? () (multiple choices in this question)
A. Another IVR process
B. PSTN phone or third party PBX phone
C. A specific skill queue
D. A specific agent
Question #3
The advantages of the eSpace Desktop public network VPN access technology do not include: ()
A. Adopt industry standard VPN technology to benefit old network equipment
B. Enterprise customers' original Desktop access strategy does not need to change
C. Hide the internal network topology and protect the internal network security
D. The VPN tunnel cannot be shared with other business services.
Question #4
CIO/CTO concerns about the construction of unified communication systems include () (multiple choices of this question)
A. Improve IT applications and frameworks to facilitate the expansion of new business
B. Improve communication efficiency
C. Control communication costs
D. Easy to manage and maintain
Question #5
Huawei U1900 series and Lync integration, support the same vibration mode includes: () (multiple choice of this question)
A. The eSpace side user is calling, the Lync extension and the Huawei gateway extension are in the same vibration.
B. PSTN user caller, Lync extension and Huawei gateway extension
C. Lync user call, Lync extension and PSTN number are in sync
D. Lync side user caller, Lync extension and Huawei gateway extension
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A,B,C,D | Question #3 Correct Answer: D | Question #4 Correct Answer: A,B,C,D | Question #5 Correct Answer: A,B,D |
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