Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| Topic 2: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Topic 3: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Topic 4: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?
A) Using the same hardware in every data center.
B) Centralized management and monitoring with localized configuration where needed.
C) Using a single, global SIP trunk provider.
D) Forcing all agents to work in the same time zone.
2. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?
A) To ensure the audio quality remains high.
B) To maintain NAT traversal and detect connection failure quickly.
C) To transfer call control signals.
D) To synchronize the clocks between the two systems.
3. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?
A) The CPU utilization of the media servers.
B) Daily storage consumption for call recordings in bytes.
C) Daily network bandwidth consumption.
D) The number of concurrent agents supported.
4. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
A) The average call duration is 1 minute.
B) You need a number of trunks such that only 1% of calls will be blocked.
C) You need 20 agents to handle the load.
D) The average speed of answer will be 20 seconds.
5. Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?
A) DSCP CS7 (Class Selector 7)
B) DSCP AF21 (Assured Forwarding)
C) DSCP CS0 (Class Selector 0)
D) DSCP EF (Expedited Forwarding)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
981 Customer Reviews
Quality and ValueITCertKing Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITCertKing testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITCertKing offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.
