ISEB ISEB-ITILF Questions & Answers - in .pdf
- Total Q&A: 215
- Update: Jul 06, 2026
- Price: $59.99
- Vendor: ISEB
- Exam Code: ISEB-ITILF
- Exam Name: The Foundation Examination - ITIL®
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome
A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above
2. Which one of the following is the BEST definition of an event?
A) An unplanned interruption to an IT service or a reduction in the quality of an IT service
B) Reducing or eliminating the cause of an incident or problem
C) The unknown cause of one or more incidents that have an impact on an IT service
D) Any change of state that has significance for the management of a configuration item (CI) or IT service
3. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
A) Change management
B) Service level management
C) Design coordination
D) Service transition planning and support
4. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A) Preparation
B) Potential
C) Products
D) Profit
5. Which one of the following generates demand for services?
A) Patterns of business activity (PBA)
B) Service level agreements (SLA)
C) Infrastructure trends
D) Cost of providing support
Solutions:
Question # 1
Answer: C | Question # 2
Answer: D | Question # 3
Answer: C | Question # 4
Answer: C | Question # 5
Answer: A |
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