Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 2: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Topic 4: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 5: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?
A) Updating firewall firmware in order to reduce technical debt
B) Managing configuration settings during a network change
C) Automating virus detection to improve information integrity
D) Creating a script to automate failover when a network link fails
2. Which statement is CORRECT when considering a transformation to high velocity IT?
A) All organizations benefit from high-velocity transformations
B) High-velocity transformation should not come at the expense of the quality of the solution
C) Customer-facing systems should be excluded from the high-velocity transformation
D) High velocity should be applied throughout the organization's IT
3. From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
A) It begins with researching and developing the offering
B) It ends when a provider decides to terminate the engagement with a consumer
C) It begins when the service consumer is being onboarded
D) It ends when a consumer decides to terminate the engagement with the provider
4. An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?
A) Ensure the availability of data
B) Ensure the plan is tested
C) Ensure the plan is clear and concise
D) Ensure the physical security of the sites
5. An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?
A) Chaos engineering
B) Design thinking
C) Value stream mapping
D) Continuous integration
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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