EXIN ITIL Questions & Answers - in .pdf
- Total Q&A: 505
- Update: Jun 25, 2026
- Price: $59.99
- Vendor: EXIN
- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
- Features:
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EXIN ITIL Foundation (V4) Sample Questions:
1. Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term
A) 1 and 2
B) 3 and 4
C) 1 and 4
D) 2 and 3
2. Which are elements of the service value system?
A) Service provision, service consumption, service relationship management
B) Outcomes, utility, warranty
C) Governance, service value chain, practices
D) Customer value, stakeholder value, organization
3. Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
A) 1 and 2
B) 3 and 4
C) 1 and 4
D) 2 and 3
4. Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
A) Relationship management
B) Service level management
C) Monitoring and event management
D) Service desk
5. Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.
A) detailed procedures
B) a value chain activity
C) a formal process
D) a dedicated team
Solutions:
Question # 1
Answer: B | Question # 2
Answer: C | Question # 3
Answer: C | Question # 4
Answer: D | Question # 5
Answer: A |
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