EXIN ITSM20F-JPN Questions & Answers - in .pdf
- Total Q&A: 78
- Update: Sep 13, 2026
- Price: $69.99
- Vendor: EXIN
- Exam Code: ITSM20F-JPN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
- Features:
- Convenient, easy to study.
- Printable EXIN ITSM20F-JPN PDF Format.
- 100% Money Back Guarantee.
- Complete EXIN Recommended Syllabus.
- Free ITSM20F-JPN PDF Demo Available.
- Regularly Updated.
- Technical Support through Live Chat or Email.
- Exact EXIN ITSM20F-JPN Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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In order to facilitate candidates' learning, our IT experts have organized the ITSM20F-JPN exam questions and answers into exquisite PDF format. Before your purchase, you can try to download our demo of the ITSM20F-JPN exam questions and answers first. You will find that it is almost the same with the real ITSM20F-JPN exam. How it can be so precise? It is because that our IT specialists developed the material based on the candidates who have successfully passed the ITSM20F-JPN exam. And we are checking that whether the ITSM20F-JPN exam material is updated every day. If the material has been updated, we will immediately send an email to the customers who have purchased ITSM20F-JPN exam questions and answers.
The ITSM20F-JPN PDF study materials of ITCertKing aim at helping the candidates to strengthen their knowledge about ITSM. As long as you earnestly study the ITSM20F-JPN certification exam materials which provided by our experts, you can pass the ITSM ITSM20F-JPN exam easily. In addition, we are also committed to one year of free updates and a FULL REFUND if you failed the exam.
EXIN ITSM20F-JPN Q&A - Testing Engine
- Total Q&A: 78
- Update: Sep 13, 2026
- Price: $69.99
- Vendor: EXIN
- Exam Code: ITSM20F-JPN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
- Features:
- Uses the World Class ITSM20F-JPN Testing Engine.
- Real ITSM20F-JPN exam questions with answers.
- Simulates Real ITSM20F-JPN Exam scenario.
- Free updates for one year.
- 100% correct answers provided by IT experts.
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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Service Management System (SMS) Requirements | 30% | - Planning and support
- 1. Resource management and competence
- 2. Risks, opportunities, and objectives
- 3. Documented information and communication
- Operation, performance evaluation, and improvement
- 1. Design and transition of services
- 2. Management review and continual improvement
- 3. Monitoring, measurement, and internal audit
- Organizational context and leadership
- 1. Interested parties and requirements
- 2. Understanding internal and external context
- 3. Leadership, commitment, and governance
|
| Operation of the Service Management System | 55% | - Resolution and control processes
- 1. Release and deployment management
- 2. Problem management
- 3. Incident and service request management
- 4. Change management
- Supply and demand processes
- 1. Service continuity and availability management
- 2. Information security management
- 3. Capacity and demand management
- Service portfolio and configuration processes
- 1. Knowledge management
- 2. Service asset and configuration management
- 3. Service portfolio and service catalog management
- Relationship and agreement processes
- 1. Business relationship management
- 2. Service level management and service reporting
- 3. Supplier management
|
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
- 1. Service, customer, user, and supplier definitions
- 2. Value and scope of ITSM
- 3. Continual improvement principles
- Overview of ISO/IEC 20000 standard
- 1. Purpose, benefits, and structure of ISO/IEC 20000-1:2018
- 2. Service Management System (SMS) concept
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question #1
規格の文脈において、「適合」という用語は何を表しますか?
A. 認定機関による品質マネジメントシステム認証
B. サプライヤー認証の検証
C. 要件への準拠
D. 監査不適合報告書と再監査報告書との調整
Question #2
サービス管理計画におけるサービス管理の範囲は何によって定義されますか?
A. サービスの場所
B. スタッフ数
C. インフラストラクチャのサイズ
D. 実行される特定のプロセス
Question #3
1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?
A. 構成管理
B. キャパシティ管理
C. 可用性管理
D. サービスレベル管理
Question #4
ISO/IEC 20000 の目的は何ですか?
A. IT サービス管理に関するベスト プラクティス ガイダンスを提供する
B. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
C. 統合プロセスアプローチの採用を促進する
D. IT ガバナンスの導入を促進するため
Question #5
組織の成熟度の評価には何を使用しますか?
A. CMMI@
B. ITIL@
C. MOF
D. CobIT
Solutions:
Question #1
Correct Answer: C | Question #2
Correct Answer: A | Question #3
Correct Answer: B | Question #4
Correct Answer: C | Question #5
Correct Answer: A |
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