Microsoft MB-230J Questions & Answers - in .pdf
- Total Q&A: 373
- Update: Jul 21, 2026
- Price: $69.99
- Vendor: Microsoft
- Exam Code: MB-230J
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
- Features:
- Convenient, easy to study.
- Printable Microsoft MB-230J PDF Format.
- 100% Money Back Guarantee.
- Complete Microsoft Recommended Syllabus.
- Free MB-230J PDF Demo Available.
- Regularly Updated.
- Technical Support through Live Chat or Email.
- Exact Microsoft MB-230J Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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Microsoft MB-230J Q&A - Testing Engine
- Total Q&A: 373
- Update: Jul 21, 2026
- Price: $69.99
- Vendor: Microsoft
- Exam Code: MB-230J
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
- Features:
- Uses the World Class MB-230J Testing Engine.
- Real MB-230J exam questions with answers.
- Simulates Real MB-230J Exam scenario.
- Free updates for one year.
- 100% correct answers provided by IT experts.
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Microsoft MB-230: Details and Topics
The MB-230 test is available in the English language. The candidates should review the official exam objectives before taking this test. This is because Microsoft regularly updates the exam topics to align with the dynamic evolvement of the industry. To register for this test, the applicants must pay the fee of $165. The formats of the questions that may appear in the exam are multiple choice, case studies, drag and drop, build list, and active screen, among others. The number of questions contained in Microsoft MB-230 is usually between 40 and 60 and the time for their completion is 120 minutes.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
The Microsoft MB-230 exam is designed to evaluate one’s expertise in performing specific technical tasks. These include knowledge & case management, queues, Service Level Agreements, and entitlements management, scheduling implementation, analytics management, and Omnichannel for Customer Service. The details of these objectives are highlighted below:
Knowledge Management & Cases Management: 20-25%
- Configuring & Automating Cases: The examinees should gain the skills in implementing case routing rules, advanced similarity rules, update rules, as well as record creation. It also requires their competence in configuring business process flows and Status Reason transitions. Additionally, the applicants should also have the skills in customizing Case Resolution forms and capturing customer feedback with the use of Customer Voice.
- Implementing Knowledge Management: The students will need to demonstrate their expertise in configuring Knowledge search control, categories & subjects, as well as Knowledge Management entities. The questions related to this subtopic will also measure competence in using Knowledge Management to solve cases and managing Knowledge article models. Besides, the individuals are required to have expertise in implementing Knowledge Search, converting cases to specific knowledge articles, and linking articles with cases.
- Creating & Managing Cases: This domain will measure the candidates’ skills in managing case lists, configuring cases, and implementing child/parent cases. It will also evaluate their competence in creating and searching for different case records, converting specific activities to cases, merging cases, and performing case resolutions.
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration
|
| Topic 2: Implement routing and work distribution | null | - Configure unified routing
- 1. Define routing rules and decision trees
- 2. Set up workstreams and queues
|
| Topic 3: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
- 1. Create custom forms and workflows
- 2. Connect Customer Service with other apps
|
| Topic 4: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
- 1. Set up app profiles and session templates
- 2. Integrate channels and productivity tools
|
| Topic 5: Manage cases and knowledge management | 51-55% | - Configure Dynamics 365 Copilot for Service
- Implement knowledge management
- 1. Configure knowledge search and recommendations
- 2. Integrate knowledge with cases and portals
- 3. Create and manage knowledge articles
- Create and manage cases
- 1. Manage case hierarchies and relationships
- 2. Implement case routing and queues
- 3. Configure case types and statuses
|
| Topic 6: Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
- 1. Associate entitlements with customers and cases
- 2. Define entitlement terms and restrictions
- Implement SLAs
- 1. Manage SLA calculations and pauses
- 2. Configure SLA actions and warnings
- 3. Define SLA KPIs and timelines
|
| Topic 7: Implement scheduling | 10-14% | - Configure service scheduling
- 1. Define service activities and requirements
- 2. Set up resources and resource groups
- 3. Implement scheduling rules and availability
|
| Topic 8: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
- 1. Build custom dashboards and visualizations
- 2. Use out-of-box Customer Service reports
- Implement Customer Voice surveys and feedback
|
Frequently Bought Together - Microsoft MB-230J Value Pack
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PDF is easy for reading, and Testing Engine can enhance your memory in an interactive manner. So many customers want to have both of them, for which we launched a large discount. Now buy the two versions of our material, you will get a 50% discount.
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